Terms of service
Frequently Consulted
Table of Contents
- Introduction
- Definitions
- Role of RentRemote
- Eligibility and Accounts
- Bookings and Confirmation
- Fees, Payments, and Currency
- Subscriptions
- Security Deposits
- Add-On Services
- Pricing and Availability
- Cancellation Policy
- Modifications and Off-Platform Agreements
- Late Payments
- Provider Responsibility and Relocation
- User Conduct and Restrictions
- Fraud and Misrepresentation
- Intellectual Property
- Feedback
- Insurance Disclaimer
- Disclaimers
- Limitation of Liability
- Indemnification
- Dispute Resolution and Arbitration
- Termination and Eviction
- Privacy and Data Deletion
- Communications and Records
- Force Majeure
- Entire Agreement and Severability
- Assignment
- Amendments
- Waiver
- Governing Law
- Contact
Last Updated: March 2026 — Operated by A Step In, Inc. and affiliated entities ("RentRemote," "we," "us").
1. Introduction
Welcome to RentRemote.
These Terms of Service ("Terms") govern your access to and use of the RentRemote website, mobile applications, and related services (collectively, the "Platform" and "Services").
By accessing or using the Platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use the Platform.
These Terms incorporate by reference our Privacy Policy and any additional policies published on the Platform from time to time.
In plain English: These are the rules for using RentRemote. By booking with us, you agree to follow them. Our Privacy Policy also forms part of this agreement.
2. Definitions
- User / Guest / You: Any person using the Platform to search for or book accommodation.
- Provider: The independent property operator who owns or manages the accommodation.
- Property: Any accommodation listed on the Platform.
- Booking: A confirmed reservation for a Property.
- Platform Fee: The service fee RentRemote charges for facilitating your booking.
- Add-Ons: Optional services such as workstations, monitors, or ergonomic equipment.
- Security Deposit: A refundable deposit held against potential damages during your stay.
- Check-in Date: The first day of your stay.
- Force Majeure: Events beyond reasonable control, such as natural disasters, pandemics, government actions, or other extraordinary circumstances.
3. Role of RentRemote
RentRemote acts as:
- A booking intermediary that connects you with independent property Providers.
- A payment facilitator that processes payments between you and Providers.
RentRemote does not own or manage Properties. All accommodation services are provided exclusively by Providers. Each Booking forms a direct agreement between you and the Provider.
In plain English: We help you find and book apartments, and we handle the payments. But the apartment itself is managed by the property Provider, not by RentRemote.
4. Eligibility and Accounts
- You must be at least 18 years old to use the Platform.
- You must provide accurate information when creating your account.
- You are responsible for keeping your login credentials secure.
- RentRemote may suspend or terminate accounts in cases of fraud, misuse, regulatory risk, or payment failure.
5. Bookings and Confirmation
- All Bookings are requests subject to Provider acceptance.
- Your Booking is confirmed only after we receive verified payment.
- Exact property addresses are shared after confirmation, to protect Provider security and comply with data protection laws.
- RentRemote may cancel Bookings for legal, technical, or operational reasons. If we cancel, you will receive a refund where applicable.
6. Fees, Payments, and Currency
6.1 How Pricing Works
RentRemote operates as a platform connecting you with professionally managed apartments. Here is how the pricing breaks down:
- Rent: Paid to the property owner or operator.
- Platform Fee: Paid to RentRemote for booking management, customer support, payment processing, Provider coordination, and platform infrastructure.
Both are clearly shown on your invoice. We do not hide fees inside the rent.
6.2 Currency
- Payments are processed primarily in EUR for European destinations and USD for most other destinations.
- Other currencies may apply depending on the property location.
- Exchange rates and foreign exchange fees may apply.
6.3 Payment Methods
We accept: Credit cards, Debit cards, Bank transfers, Approved digital wallets. All payments are processed through RentRemote.
6.4 Processing Fees
Certain payment methods may incur processing or service fees. Final charged amounts may vary due to provider and foreign exchange costs.
6.5 Invoicing and Pre-Authorizations
- Monthly payment plans are honored only when requested prior to final invoice generation.
- Issued invoices are binding unless an alternative payment plan is agreed to in writing.
- A pre-authorization may appear temporarily in your bank account. These are not always captured and may be automatically refunded if not confirmed by our billing system.
6.6 Failed Payments and Chargebacks
- You are responsible for ensuring sufficient funds are available.
- Unjustified chargebacks constitute a breach of these Terms.
- You remain liable for disputed amounts and any associated recovery costs.
7. Subscriptions
If applicable to your account:
- Certain services may be offered on a subscription basis.
- Subscriptions renew automatically at the frequency specified on your subscription page.
- Charges are billed in advance.
- Unless stated otherwise, subscription fees are non-refundable.
- You may cancel before the next renewal date through your account settings.
8. Security Deposits
- Security deposits are determined by the Provider and vary by property.
- Your deposit will be refunded in full if no damage is reported at the end of your stay.
- Refunds are subject to inspection and reasonable wear and tear.
- Deposit refunds are processed within 20 days after checkout.
- RentRemote does not control the release of deposits; this is managed by the Provider.
In plain English: The property Provider sets the deposit amount. If everything is fine when you leave, you get it back within 20 days.
9. Add-On Services
- Add-ons (workstations, monitors, ergonomic chairs, etc.) require written confirmation and invoicing before they are included in your booking.
- Verbal agreements or informal discussions about add-ons do not guarantee inclusion. Only items reflected in your final invoice are confirmed.
10. Pricing and Availability
- As a booking aggregator, RentRemote relies on third-party availability feeds. We cannot guarantee real-time availability.
- Prices and availability are subject to change until the Booking is confirmed.
- If a pricing error is discovered, we may cancel the affected Booking and issue a full refund.
- Confirmed Bookings take priority over subsequent availability changes.
11. Cancellation Policy
Unless otherwise specified in writing, the following cancellation policy applies:
| When you cancel | Refund |
|---|---|
| Within 24 hours of booking | 100% refund of first month |
| More than 30 days before check-in | 100% refund |
| Between 30 and 15 days before check-in | 50% refund |
| Less than 15 days before check-in | Non-refundable |
Important details:
- Deadlines are based on the local check-in time of the property.
- Platform fees may be non-refundable.
- Security deposit refunds follow the process described in Section 8.
- In exceptional cases, RentRemote may, at its sole discretion, issue credits for future stays.
In plain English: The earlier you cancel, the more you get back. Cancel within 24 hours or more than 30 days out for a full refund. Closer to check-in, the refund decreases.
12. Modifications and Off-Platform Agreements
- All changes to a Booking (dates, rates, unit assignment, amenities) must be processed through RentRemote to be binding.
- Communications or arrangements made directly between you and the Provider outside the Platform (via email, phone, WhatsApp, or in person) are at your own risk.
- RentRemote is not a party to, nor responsible for, any off-platform agreements. This includes rate adjustments, refunds, or relocation arrangements made directly with the Provider.
13. Late Payments
- Monthly rent is due as invoiced.
- A 5-day grace period applies after the due date.
- Late payments may result in:
- Late fees
- Suspension of Platform access
- Termination of your Booking
- Legal enforcement
14. Provider Responsibility and Relocation
- Providers are solely responsible for delivering the accommodation as described.
- If issues arise with your Property, relocation may be offered at the Provider's discretion.
- RentRemote does not guarantee alternative accommodation. We will work to facilitate a resolution, but the Provider manages the accommodation directly.
15. User Conduct and Restrictions
You agree to:
- Comply with all applicable laws and house rules during your stay.
- Treat the Property with care and respect.
You may not:
- Engage in fraud, misuse, or deceptive practices.
- Sublet, assign, or share your Booking without authorization.
- Damage or alter the Property.
- Use the Property for any illegal activity.
Violations may result in immediate termination of your Booking without refund.
16. Fraud and Misrepresentation
Providing false information or fraudulent documents may result in:
- Immediate cancellation of your Booking without refund.
- Permanent suspension from the Platform.
- Legal action.
17. Intellectual Property
All content on the Platform (text, images, design, logos, software) is owned by or licensed to RentRemote and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any Platform content without our written permission.
18. Feedback
Any feedback, reviews, or suggestions you submit may be used by RentRemote without obligation or compensation to you.
19. Insurance Disclaimer
RentRemote does not provide travel, health, or property insurance. You are responsible for arranging your own coverage for the duration of your stay. We strongly recommend obtaining adequate insurance before your check-in date.
20. Disclaimers
The Platform and Services are provided on an "as is" and "as available" basis. RentRemote makes no warranties, express or implied, regarding:
- The accuracy or completeness of property listings.
- The quality, safety, or condition of any Property.
- Uninterrupted or error-free operation of the Platform.
21. Limitation of Liability
To the maximum extent permitted by law, RentRemote shall not be liable for indirect, incidental, special, or consequential damages, including loss of income, data, or opportunity.
Our total liability for any claim arising from or related to your use of the Platform shall not exceed the greater of:
- (a) The Platform Fees you paid for the specific Booking in question, or
- (b) EUR 100.
22. Indemnification
You agree to indemnify and hold harmless RentRemote, its officers, employees, and agents from any claims, losses, or damages (including legal fees) arising from:
- Your use of the Platform or Services.
- Your breach of these Terms.
- Any dispute between you and a Provider.
23. Dispute Resolution and Arbitration
We believe most issues can be resolved through direct communication.
- Step 1: Contact us at [email protected] to attempt an informal resolution.
- Step 2: If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in Barcelona, Spain, unless prohibited by applicable law.
Class action waiver: To the extent permitted by law, all disputes must be brought on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.
24. Termination and Eviction
- RentRemote may suspend or terminate your account at any time for breach of these Terms or suspected fraud.
- Providers may initiate eviction proceedings in accordance with applicable local law.
- No refunds apply in cases of material breach by the User.
25. Privacy and Data Deletion
- Your personal data is processed in accordance with applicable privacy laws and our Privacy Policy.
- You may request deletion of your personal data through your account settings.
- Certain data may be retained where required by law or for legitimate business purposes (e.g., financial records, dispute resolution).
26. Communications and Records
- Only written confirmations sent by invoice or email are considered binding.
- Chat messages, phone conversations, and informal communications are informational only and do not constitute binding agreements.
27. Force Majeure
Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, war, government actions, or infrastructure failures.
28. Entire Agreement and Severability
- These Terms, together with the referenced policies, constitute the entire agreement between you and RentRemote.
- If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
29. Assignment
RentRemote may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets. Your rights and obligations under these Terms are not assignable without our written consent.
30. Amendments
RentRemote may update these Terms from time to time. We will provide reasonable notice of material changes via email or through the Platform. Continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms.
31. Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
32. Governing Law
These Terms are governed by and construed in accordance with the laws of Spain.
33. Contact
For legal inquiries: [email protected]
For general support: [email protected]
© 2026 RentRemote. All rights reserved.