Terms of service

Welcome to RentRemote.

These Terms of Service ("Terms") govern your access to and use of the RentRemote website, mobile applications, and related services (collectively, the "Platform" and "Services").

By accessing or using the Platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use the Platform.

These Terms incorporate by reference our Privacy Policy and any additional policies published on the Platform from time to time.

• User / Guest / You: Any person using the Platform to search for or book accommodation.
• Provider: The independent property operator who owns or manages the accommodation.
• Property: Any accommodation listed on the Platform.
• Booking: A confirmed reservation for a Property.
• Platform Fee: The service fee RentRemote charges for facilitating your booking.
• Add-Ons: Optional services such as workstations, monitors, or ergonomic equipment.
• Security Deposit: A refundable deposit held against potential damages during your stay.
• Check-in Date: The first day of your stay.
• Force Majeure: Events beyond reasonable control, such as natural disasters, pandemics, government actions, or other extraordinary circumstances.

RentRemote acts as:

• A booking intermediary that connects you with independent property Providers and manages your Booking on the Platform.
• A payment facilitator that processes payments between you and Providers.

RentRemote does not own or manage Properties. All accommodation services are provided exclusively by Providers. Each Booking forms a direct agreement between you and the Provider.

The Booking confirmation and these Terms govern your use of the Platform, booking management and payment processing. They do not replace any lease, temporary accommodation agreement or other property-specific contract required between you and the Provider under applicable local law.

Where applicable law or the nature of the stay requires a tenancy, temporary accommodation, occupancy or similar property-specific agreement, the Provider is responsible for preparing, issuing and executing that agreement directly with you. RentRemote may facilitate the exchange of such documents but is not the landlord, lessor or property manager and does not replace any locally required agreement.

If you need a property-specific document for a third party, such as a rental agreement or proof of address for a bank, employer or local registration, the Provider is responsible for issuing it. You can request it from the Provider directly or through RentRemote, and we will pass the request on.

• You must be at least 18 years old to use the Platform.
• You must provide accurate information when creating your account.
• You are responsible for keeping your login credentials secure.
• RentRemote may suspend or terminate accounts in cases of fraud, misuse, regulatory risk, or payment failure.

• All Bookings are requests subject to Provider acceptance.
• Your Booking is confirmed only after we receive verified payment.
• Exact property addresses are shared after confirmation, to protect Provider security and comply with data protection laws.
• RentRemote may cancel Bookings for legal, technical, or operational reasons. If we cancel, you will receive a refund where applicable.

If applicable to your account:

• Certain services may be offered on a subscription basis.
• Subscriptions renew automatically at the frequency specified on your subscription page.
• Charges are billed in advance.
• Unless stated otherwise, subscription fees are non-refundable.
• You may cancel before the next renewal date through your account settings.

• Security deposits are determined by the Provider and vary by property.
• Your deposit will be refunded in full if no damage is reported at the end of your stay.
• Refunds are subject to inspection and reasonable wear and tear.
• Deposit refunds are processed within 20 days after checkout.
• RentRemote does not control the release of deposits; this is managed by the Provider.

• Add-ons (workstations, monitors, ergonomic chairs, etc.) require written confirmation and invoicing before they are included in your booking.
• Verbal agreements or informal discussions about add-ons do not guarantee inclusion. Only items reflected in your final invoice are confirmed.

• As a booking aggregator, RentRemote relies on third-party availability feeds. We cannot guarantee real-time availability.
• Prices and availability are subject to change until the Booking is confirmed.
• If a pricing error is discovered, we may cancel the affected Booking and issue a full refund.
• Confirmed Bookings take priority over subsequent availability changes.

Unless otherwise specified in writing, the following cancellation policy applies:

Important details:

• Deadlines are based on the local check-in time of the property.
• Platform fees may be non-refundable.
• Security deposit refunds follow the process described in Section 8.
• In exceptional cases, RentRemote may, at its sole discretion, issue credits for future stays.

• All changes to a Booking (dates, rates, unit assignment, amenities) must be processed through RentRemote to be binding.
• Communications or arrangements made directly between you and the Provider outside the Platform (via email, phone, WhatsApp, or in person) are at your own risk.
• RentRemote is not a party to, nor responsible for, any off-platform agreements. This includes rate adjustments, refunds, or relocation arrangements made directly with the Provider.

• Monthly rent is due as invoiced.
• A 5-day grace period applies after the due date.
• Late payments may result in:
  • Late fees
  • Suspension of Platform access
  • Termination of your Booking
  • Legal enforcement

• Providers are solely responsible for delivering the accommodation as described.
• If issues arise with your Property, relocation may be offered at the Provider's discretion.
• RentRemote does not guarantee alternative accommodation. We will work to facilitate a resolution, but the Provider manages the accommodation directly.

You agree to:

• Comply with all applicable laws and house rules during your stay.
• Treat the Property with care and respect.

You may not:

• Engage in fraud, misuse, or deceptive practices.
• Sublet, assign, or share your Booking without authorization.
• Damage or alter the Property.
• Use the Property for any illegal activity.

Violations may result in immediate termination of your Booking without refund.

Providing false information or fraudulent documents may result in:

• Immediate cancellation of your Booking without refund.
• Permanent suspension from the Platform.
• Legal action.

All content on the Platform (text, images, design, logos, software) is owned by or licensed to RentRemote and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any Platform content without our written permission.

Any feedback, reviews, or suggestions you submit may be used by RentRemote without obligation or compensation to you.

RentRemote does not provide travel, health, or property insurance. You are responsible for arranging your own coverage for the duration of your stay. We strongly recommend obtaining adequate insurance before your check-in date.

The Platform and Services are provided on an "as is" and "as available" basis. RentRemote makes no warranties, express or implied, regarding:

• The accuracy or completeness of property listings.
• The quality, safety, or condition of any Property.
• Uninterrupted or error-free operation of the Platform.

To the maximum extent permitted by law, RentRemote shall not be liable for indirect, incidental, special, or consequential damages, including loss of income, data, or opportunity.

Our total liability for any claim arising from or related to your use of the Platform shall not exceed the greater of:

• (a) The Platform Fees you paid for the specific Booking in question, or
• (b) EUR 100.

You agree to indemnify and hold harmless RentRemote, its officers, employees, and agents from any claims, losses, or damages (including legal fees) arising from:

• Your use of the Platform or Services.
• Your breach of these Terms.
• Any dispute between you and a Provider.

We believe most issues can be resolved through direct communication.

• Step 1: Contact us at contact@rentremote.com to attempt an informal resolution.
• Step 2: If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in Barcelona, Spain, unless prohibited by applicable law.

• RentRemote may suspend or terminate your account at any time for breach of these Terms or suspected fraud.
• Providers may initiate eviction proceedings in accordance with applicable local law.
• No refunds apply in cases of material breach by the User.

• Your personal data is processed in accordance with applicable privacy laws and our Privacy Policy.
• You may request deletion of your personal data through your account settings.
• Certain data may be retained where required by law or for legitimate business purposes (e.g., financial records, dispute resolution).

• The following written communications are binding: your Booking confirmation, invoices and payment schedules, emails sent by RentRemote, and messages sent by RentRemote or the Provider through the Platform's messaging (for example, the chat in your account or on your Booking).
• A Platform message is binding only when it clearly confirms a specific change or agreement about your Booking, such as new dates, a new price, a unit change or a refund. Questions, estimates and general information shared in chat are informational only.
• Where a confirmed change affects the amount you pay, the updated amount applies once it is reflected in an updated invoice or payment schedule.
• Phone calls, WhatsApp messages and other communications outside the Platform are not binding unless the outcome is confirmed in writing through the Platform or by email from RentRemote.
• RentRemote keeps records of Platform messages, emails and invoices, and may rely on them to resolve questions or disputes about a Booking.

Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, war, government actions, or infrastructure failures.

• These Terms, together with the referenced policies, constitute the entire agreement between you and RentRemote. They do not affect any property-specific agreement between you and the Provider described in Section 3.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

RentRemote may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets. Your rights and obligations under these Terms are not assignable without our written consent.

RentRemote may update these Terms from time to time. We will provide reasonable notice of material changes via email or through the Platform. Continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms are governed by and construed in accordance with the laws of Spain.

For legal inquiries: legal@rentremote.com

For general support: contact@rentremote.com