RentRemote
Rent Remote

Frequently Asked Questions

Find answers to common questions about Rent Remote, from booking and payments to workstation amenities and property listings.

Booking & Payments

How do I book an apartment on Rent Remote?
You can search for available apartments on our platform, filter according to your preferences (location, duration, etc.), and book directly through our website. If you have specific requirements or questions, our customer service is here to help.
How does the pricing work?
Prices are set by the property owners but generally include a premium for the specialized workstation amenities. Despite this, our prices are competitive, reflecting the high value offered to remote workers and digital nomads.
What payment methods are accepted?
Rent Remote accepts various payment methods, including credit/debit cards, PayPal, and bank transfers. The available options may vary depending on the property's location.
What is the minimum stay requirement?
A minimum stay of 31 nights is required for all Rent Remote homes. However, if there is a gap between existing bookings, we do accept reservations for 1 or 2 nights. In such cases, you can easily make the booking through the app's automatic process.
What are the check-in and check-out times?
Check-in time begins at 4:00 pm, and check-out should be completed by 11:00 am. To ensure sufficient time for thorough cleaning of the home according to Rent Remote standards before the arrival of the next guest, we regretfully cannot accommodate early check-ins or late check-outs.
What is your cancellation policy?
If your check-in date is more than 14 days away, you have the flexibility to reschedule your stay or receive Rent Remote credits equal to the full value of your trip. If your check-in date is less than 14 days away, rescheduling is no longer an option, but we will attempt to rebook your dates and provide credits for successfully rebooked periods.
Can I apply discounts or promotions to my booking?
Discounts and promotions can only be applied during the check-out process within the Rent Remote ecosystem. They cannot be applied retroactively to past stays or bookings that have already been confirmed. Promotions are not applicable to trips that were previously canceled and then rebooked for the same dates.

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Workstations & Amenities

What makes Rent Remote apartments suitable for remote work?
Each apartment in our network is equipped with a premium workstation, including an ergonomic office chair, standing desk, HD webcam, 4K monitor, mechanical keyboard, wireless mouse, and external microphone, ensuring a comfortable and productive work environment.
Can I see the workstation amenities before booking?
Yes, listings on our platform include detailed descriptions and photos of the workstation and other apartment amenities to help you make an informed decision.
Are pets allowed in Rent Remote properties?
At Rent Remote, we are pet-friendly and gladly welcome our guests' furry friends during their stays. However, we have certain guidelines and a pet fee of 150€ per pet in place to ensure the preservation of our homes' delicate luxury furniture and linens. Pets should not be allowed on beds, indoor or outdoor furniture, or spa facilities.
Are Rent Remote properties suitable for children?
Most Rent Remote locations are suitable for children and we warmly welcome them. However, please note that some homes may have safety considerations for small children. By making a booking, you agree to carefully review the "children safety" and "before you book" sections and ensure that you do not leave your children unattended during your stay.
Are there any additional services provided to guests?
While the primary offering is the accommodation with a workstation, we often provide additional services like local guides, community events, and support with logistics. These services may vary by location.

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Issues & Support

What if I encounter issues with my accommodation?
Our customer support team is available to assist with any issues or concerns during your stay. We strive to ensure a smooth and enjoyable experience for all our guests. You can reach our Concierge team via text at +33734302934.
What if I notice damage upon arrival?
Upon arrival, if you notice any damage, please notify our Concierge team via text on the day of your arrival. During your stay, you are responsible for any damage caused to the apartment, furniture, or equipment.
Are there security cameras in the properties?
To ensure the safety of our guests, there is a ring camera installed on the exterior of the main entrance of each Rent Remote apartment. Please note that there are no cameras inside the Rent Remote apartments.
What is the smoking policy?
By making a booking, you agree to our strict no-smoking or vaping policy inside any Rent Remote property. This policy helps maintain the quality and cleanliness of our accommodations for all guests.
Can I host events at the property?
If you plan to host an event or engage in professional projects during your stay, we kindly request that you confirm these arrangements with our Concierge team in advance. When booking an event, please note that a deposit, event rates, and a contract will be required. For further information, please email remy@rentremote.com.
What happens if law enforcement needs to visit the property?
By making a booking, you agree that if law enforcement, fire, or security personnel need to visit the Rent Remote home during your stay, both the authorities and Rent Remote have the right to request you and any accompanying individuals to vacate the property immediately, without providing any credits or refunds.

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For Property Owners

How can I list my property on Rent Remote?
Property owners can join the Rent Remote network by contacting us through our website. Our team will guide you through the process, ensuring your property meets our standards and is ready for digital nomads and remote workers.
What are the benefits of listing my property with Rent Remote?
By listing with Rent Remote, you gain access to a specific audience of digital nomads and remote workers, the opportunity to increase your rental income by up to 15%, global visibility, and flexible booking conditions tailored to your strategy.
What equipment standards do I need to meet?
To join the Rent Remote network, your property must be equipped with a premium workstation that includes an ergonomic office chair, standing desk, HD webcam, 4K monitor, mechanical keyboard, wireless mouse, and external microphone. Our team will help ensure your property meets these standards.
How does the pricing work for property owners?
As a property owner, you set your own pricing. However, properties in our network can generally command premium rates due to the specialized workstation amenities and our targeted audience of remote workers and digital nomads.
What support do you provide to property owners?
We provide comprehensive support including property listing optimization, professional photography coordination, guest communication management, and ongoing support to ensure your property maintains our high standards and attracts quality guests.

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